Refund policy

Return & Refund Policy

Last Updated: April 21, 2026

At Arigatoss, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we’re here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must be:

Unused and in original condition
In the original packaging
Free from damage caused after delivery

Non-Returnable Items

The following items cannot be returned:

Final sale or clearance items
Gift cards
Personalized or custom-made products
Used or damaged items not caused by shipping

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We will review the issue and provide a replacement or refund when applicable.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved:

Refunds are sent to your original payment method
Please allow 5–10 business days for your bank or card provider to process the refund

Return Shipping

If the return is due to damage, defect, or our error, we will cover return shipping when applicable.
For customer remorse returns, return shipping costs may be the responsibility of the customer.